Frequently Asked Questions

What do I do with my SIM card?

We do not need your SIM card in order to inspect your item. You can remove your SIM card prior to sending us the phone. If you forget, do not worry, we will dispose of your SIM card during our inspection of your phone.

What if I do not agree with the evaluation of my phone?

If you do not agree with the inspection results of your phone, you can ask for another inspection to ensure the same resutls. If your are not satisfied we will return your device free of charge.

How and when will I get paid?

We currently offer two methods of payment – Check or PayPal. You’ll be asked to indicate your preference when you check out. Your payment will be sent to you when we receive and inspect your item(s) which is typically within 2 business days of receiving your item(s).

What should I do if I haven’t received my payment?

Once we have inspected your item(s), we typically issue the payment within 2 business days of receipt. For each payment, you will receive an e-mail from us notifying you of the payment along with the confirmation number. Please be aware that the time it takes for you to receive your payment will vary, and depend on your preferred method of getting paid. Checks will be mailed USPS 1st Class and PayPal will be transfers that are usually instant or within 24 hours.

What if I put my wrong personal information for payment or wrong payment type?

If you want to change your payment type, you will have to contact us via email, or phone for one of our representatives to make the changes to your order. These changes will reflect under the “Adjustment” notes on your offer page. If you have the wrong address, or any other incorrect personal information associated with your account, you cannot modify that information for an offer that has already been submitted. This is done for security reasons. You will have to contact us to modify the information for an offer that has already been submitted. Once again, you will be able to see these changes on your offer page.

What if I’m not sure about the condition of my product?

Worry not, just select a condition that you feel is accurate. Once we receive your item(s), we will evaluate it and adjust the offer accordingly. Please note that the final offer price could end up being higher or lower. If it’s lower, we will email you about the adjustment and you have 3 days to accept the offer. If you do not respond within the 3 day time period, we will assume you have accepted the offer and will initiate the payment.

Is there a limit on the number of items I can sell?

No. There is no limit, you can sell as many items as you want. However, for bulk sales (10 or more items), please contact us first before creating an offer. All bulk sales are subject to final approval and may be cancelled for any reason whatsoever as deemed necessary.

Is my personal data erased from the item(s)?

Yes. All devices are erased once they arrive at our facility. If you are unsure on how to wipe you device before mailing please contact us and we can help provide instructions for you.

What if I am unsure of the model of my item(s)?

Most items have their model type or number on the inside of the phone under the battery. iPhone models can be found under the setting – general – about- model number. If you search this model number on Google you will find out the exact model of your iPhone. If you still aren’t able to figure out what item you have, contact us via email or give us a call and one of our representatives will be more than happy to assist you.

What do I need to send in to get the quoted offer amount?

When sending in a cell phones, iPods, or most Tablets only the phone is necessary. If sending a Microsoft Surface Tablet or Game Console a charger is necessary

How I do track my package?

We will provide you with a prepaid and trackable USPS shipping label that you can easily print out. Delivery Confirmation is included with the label, so you can verify that the item successfully arrived at our location. We will also email you when we receive your package. If you want to get all updates on your package, it is crucial that you provide us with the correct email address and check it so that you can receive our updates on the process.

My package weighs more than the weight shown on the shipping label. What Should I do?

That’s okay. USPS will charge us for the difference in weight if at all there is any.

What if I do not have a printer to print out my shipping label?

If you do not have a printer, that’s okay. Contact us via e-mail, chat, or phone and one of our representatives will take your information and have your shipping label mailed to you via USPS. Please be sure to have your offer number ready so that our representative and locate the appropriate shipping label and send it to you as soon as possible.

What if my item is damaged in shipping?

It is your responsibility to make sure that your item(s) are fully secure when you ship them. If a package is received and looks to have been damaged due to mishandling, we return the package without opening it. However, if the box is secure and does not look as though anything happened during transit and the item inside was not secure, we will offer you an amount based off the condition we receive the phone in.

How do I ship an item?

Once you accept an offer and during the checkout process, you’ll be prompted to print a pre-paid USPS label or if you need a shipping kit we will mail the next business day. Please print out the shipping label and follow the instructions on the label. Once your package is ready to ship, please drop it off at the nearest USPS location and always obtain a receipt.

How are the electronics evaluated?

The electronics are evaluated using a computer software for diagnosing phones. This software makes sure the model is correct and tests all functionality of the device(s). Once we have finished we manually grade the phone to be flawless, good, cracked screen only or damaged. We assess the physical condition of the item(s) to see if the category you selected matches its description. We look to see for scratches, dents, etc. We also look to see if the item(s) is real or counterfeit, as well as look to see if there was any tampering done to the item. Your item(s) is then checked for water damage. Lastly, we look to make sure that all passwords are removed so we can reset the phone and wipe out all personal information. If your evaluation was accurate, we will send you the money in the method you select. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. Rest assured, at OCBuyBack, we give you the most value for your item.

Is my package Insured?

No. If you require additional insurance, you would need to purchase your own shipping directly from USPS. Please note that OCBuyBack will not be held liable for any damages incurred due to inadequate packaging.

What do I do with my accessories/cases?

If you would like to keep your accessories/cases whether or not the offer is approved, please be sure to NOT ship that in. Once we receive your item, all cases/SIM cards/SD cards will be recycled. If you ask for the item back, we try our level best to keep all your accessories/cases with the device, however, it is possible that we will not be able to locate the missing accessories and if such, OCBuyBack will not be held liable. Devices with required chargers will be returned to you.